True Stuff
August 15th, 2008 @ 19:39
Posted by: Jimmie
I work in customer service and I guarantee that this strategy will work. Follow these instructions: “If you find toward the beginning of your interaction that the customer service agent is being particularly friendly, polite, or responsive — perhaps before you get to your toughest request — tell the agent that you’re so impressed with his or her service and knowledge so far that you’re going to write a positive letter or e-mail about your interaction to his or her supervisor as soon as you get off the phone.”
Honest to God, you can get just about anything accomplished if you do this. One other piece of advice, don’t talk to much. Say to the person, “I really need some help and I don’t know what to do. What do you need to know?” Hand them your burden.
Remember that those of us who hear people talk all day are fascinated by silence. It really gets our attention.
CSR’s hear stories all day. If you let go of your story they will ask you some questions. And hidden in the questions you will often find the answers they need to hear in order to help you. Listen carefully.
If you are not being helped it is important to move up the food chain to bigger fish. Often grunts are hired and just taught many ways to say no. Only those higher up have the power to say yes. Gently swim to that part of the river.
Try to be nice. It really is more effective than rudeness altho sometimes less satisfying.
Explaining to people why hell is too good for them and eternity too short doesn’t really motivate them to do what you want.
read the article here
August 21st, 2008 21:20
LOL - Bad day??? The only thing I can add is don’t tell the CSR your medical history…